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Privacy Policy Before You Open Your Account

Open your account with a clear privacy path: we explain what data we collect, why we use it, and how you can ask us to update or remove…

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cz5047 Privacy Policy Before You Open Your Account
CONTACT PATHS

Privacy Contacts For Your Account

Privacy requests should reach the team that can read your account file and confirm identity without exposing extra data.

Live chat routing Start with live chat when you need a privacy request routed quickly. Tell us the request type, such as data access, correction or cookie help, and we will move it to the right account team.
Email privacy request Send written privacy requests to [email protected] with your account name, registered contact and the change you want. We reply after matching the request to your account without asking for full wallet credentials.
Signed-in account help When you contact us from inside your account, we can match your request with fewer checks. Use this path for profile corrections, session questions, cookie choices or payment reference queries.
ACCOUNT CONTROLS

Cookies, Security And Retention Choices

Our privacy work is tied to real account tasks: keeping your login private, matching wallet records, answering support messages and keeping session records accurate.

Data we collect

We collect account details you provide, device signals, IP address, login times, game session records for titles such as Football Studio and Mega Fishing, plus support messages you send through chat or email.

Payment record handling

For Touch 'n Go, GrabPay, Boost dan FPX, we store transaction IDs, amounts, time stamps and account matching status. We do not store full banking passwords or full card-style secrets.

Cookie use

Cookies help keep your session active, remember language choices, detect repeated failed logins and measure page errors. You can adjust browser settings, though some account functions may need certain cookies to work.

Account security

Access to private records is limited by role, logged when reviewed and checked for unusual account activity. If a privacy request affects security, we may verify your identity before acting.

Retention period

We keep account, wallet and support records while needed for service, dispute checks, fraud prevention and legal duties. When the purpose ends, we delete, anonymise or reduce data where allowed.

Change requests

You can ask us to correct account details, explain stored data, remove data where allowed or limit certain processing. We may keep limited records if law or dispute handling requires it.

Privacy Questions From Malaysia Accounts

These answers explain the Privacy Policy in account terms, not legal jargon. If your request involves wallet activity, login history or support messages, we may need to confirm that the account belongs to you before we respond. For anything not covered here, contact us through live chat or [email protected].

We collect the details needed to create and run your account, such as contact data, login records, device details, IP address, wallet references and support messages you choose to send us.

Session records help us check account history, settle disputes and investigate unusual activity. They may show time, game name such as Cash or Crash, stake record, result reference and device session details.

No. For Touch 'n Go, GrabPay, Boost dan FPX, we keep payment references, timing, amount and account matching status. We do not ask for or store your wallet password.

Contact live chat or email [email protected] with the account detail you want corrected. We may ask for matching data first so we do not change the wrong account.

Yes, you can ask what personal data we hold about your account. We will verify your identity, prepare the relevant account records and explain any data we cannot release for security reasons.

Cookies help manage sign-in sessions, language settings, fraud checks and site error logs. You can change browser cookie settings, but turning off certain cookies may affect account access or wallet checks.

We delete, anonymise or reduce personal data when it is no longer needed for account service, legal duties, payment disputes or security checks. Some records may remain for a limited required period.

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